Frequently Asked Questions
These are the most frequently asked questions by customers. Call or email us if you have others!
Length of job depends on the items cleaned but a regular size couch takes about 1 hour and a 9x12 rug, about 30 minutes. This includes equipment setup.
Removing large debris from the corners of the furniture is always recommended, yet if you forget, we will provide an industrial vacuuming as part of our carpet cleaning service process
Our carpet cleaning methods use only non-toxic products and therefore we do not use solvents im our cleaning work. Solvents are made from petroleum products and release toxic odors. We do not clean furniture and rugs that have cleaning code "S," which stands for "Solvent."
For payment we accept cash, credit, Venmo, Paypal, and Zelle. If you do choose to pay with credit there is a 3.5% surcharge and with Venmo as of (April 2021) there is a 2.9% charge for business accounts. All other methods are free.
For our carpet cleaning service, we use a 5-step cleaning process, using only non-toxic and green carpet cleaning products. Our process includes a professional vacuum, pre-srpay, stain-remover, agitation, and a hot or cold extraction, dependingo n the fabric. We may repeat these steps on certain areas and various stains (like wine stains or pet stains) in order to remove all the discoloration, smells, and contaminants.
The price given in the quote includes all fees and will not change unless the items being cleaned are larger or smaller than was initially indicated. Changes rarely happen if accurate information is given initially.
We do our best to provide top-of-the-lime service to all our clients. If there is an issue with our cleaning, please contact us immediately and we will make it right.
Dry time depends on the fabric. Carpets and upholstery generally dry within 3-4 hours.
Yes, we are fully insured.
No, our equipment uses powerful vacuums to ensure that only the pile of the rug is moistened and wetted. The backs of the rugs never get wet as this ensures that the carpet will dry properly in normal conditions.
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